Shipping Policy

Thank you for shopping with ARVENTO. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking procedures, and the customs duties and import charges that may apply to international orders.

1. Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday, excluding public holidays in Taiwan. Processing may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

If an order contains a pre-order item, an out-of-stock item, or requires additional information, we will contact you using the email address provided at checkout.

2. Shipping Destinations

ARVENTO ships within Taiwan and to selected international destinations. The countries and regions currently available for delivery will be displayed on the Shopify checkout page.

If your country or region cannot be selected at checkout, we are currently unable to ship to that destination.

3. Estimated Delivery Times

The following estimates begin after your order has been shipped and handed over to the carrier. They do not include order processing time.

Destination	Estimated Transit Time
Taiwan	3–5 business days
Japan	7–12 business days
United States	10–15 business days
Selected European destinations	10–15 business days

These delivery times are estimates only and are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, shipping method, customs clearance, carrier operations, peak shipping periods, weather, public events, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs are calculated based on the destination, package weight, package dimensions, and available shipping method. The final shipping cost will be displayed at checkout before you submit and pay for your order.

After an order has been placed, we will not charge additional shipping fees resulting solely from ordinary fuel surcharges or carrier rate adjustments that were not displayed at checkout.

If ARVENTO offers a free-shipping promotion or another shipping discount, the applicable dates, destinations, minimum purchase requirements, and other conditions will be announced on our website or the relevant promotional page.

5. Shipment Tracking

Once your order has been shipped, a shipping confirmation and tracking number will be sent to the email address provided at checkout.

Tracking information may take some time to appear in the carrier’s system. For certain international shipments, a new tracking number may be issued after the parcel is transferred to a local postal service or delivery partner.

If you have received a shipping confirmation but cannot access the tracking information, please contact us at ck1986@chuankui.com.tw.

6. Customs Duties, Import Taxes, and Other Fees

International orders may be subject to customs duties, import taxes, value-added tax (VAT), customs clearance fees, carrier brokerage or disbursement fees, and other charges imposed by the destination country or region.

Unless these charges are expressly shown and collected at checkout, they are not included in the product price or shipping cost and are the responsibility of the recipient. These charges may be collected by the destination country’s customs authority, postal service, or shipping carrier before or upon delivery.

The amount charged may vary depending on the product classification, country of origin, declared value, destination, and applicable local regulations. ARVENTO cannot control or guarantee the amount that may be charged. Customers are encouraged to contact their local customs or tax authority before placing an order.

If a shipment is refused, returned, or destroyed because the recipient refuses to pay the applicable import charges, the original shipping cost, return shipping cost, and other actual non-refundable charges may be deducted from the refund, to the extent permitted by applicable law.

7. Shipping Address

Customers are responsible for confirming that the recipient’s name, shipping address, postal code, telephone number, and other contact information are complete and accurate before submitting an order.

If you need to change your shipping information, please contact us as soon as possible at ck1986@chuankui.com.tw. We may be unable to change the address after an order has entered the packing, shipping, or fulfillment process.

If an incorrect, incomplete, or undeliverable address provided by the customer results in a delay, failed delivery, or returned parcel, the customer may be responsible for the reasonable costs of returning or reshipping the order.

8. Delivery Delays

Carrier operations, customs inspections, weather conditions, natural disasters, transportation disruptions, public events, peak shipping periods, or other circumstances beyond our reasonable control may cause delivery delays.

ARVENTO cannot guarantee that every order will arrive within the estimated delivery period. If a shipment experiences a significant delay, we will provide reasonable assistance in contacting the carrier and investigating its status.

9. Lost, Damaged, or Irregular Shipments

If your tracking information shows an irregularity, has not been updated for an extended period, or your parcel arrives visibly damaged during transit, please contact us as soon as possible at ck1986@chuankui.com.tw and provide:

1. Your ARVENTO order number;

2. The recipient’s name;

3. The shipment tracking number;

4. Clear photographs of the parcel and product, if applicable; and

5. A description of the issue.

We will assist in contacting the carrier or filing a claim. Depending on the circumstances, investigation results, and applicable law, we may provide a replacement, refund, or another appropriate resolution.

If the product itself is defective, damaged, incorrect, or materially different from your order, please submit a request in accordance with our Return & Refund Policy.

10. Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us:

Brand Name: ARVENTO
Operating Company: Chuan Kui Enterprise Co., LTD. (泉桂企業有限公司)
Email: ck1986@chuankui.com.tw
Telephone: +886 4 836 4557
Business Address: No. 43, Ln. 186, Sec. 5, Shanjiao Rd., Yuanlin City, Changhua County 510031, Taiwan