Return and Refund Policy

Thank you for shopping with ARVENTO. We want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a return request.

1. Return Window

You may request a return within 14 calendar days from the date your order is delivered.

All returns must be approved by ARVENTO before they are shipped. Items returned without prior approval may not be accepted.

2. Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

• Except for a brief indoor try-on to confirm the fit, the item must not have been worn, washed, or otherwise used and must not be damaged.

• All original tags must remain attached and uncut.

• The item must be returned in its original packaging.

• The item must be free from sweat, stains, odors, makeup marks, pet hair, or any other signs of use.

If a returned item does not meet these conditions, ARVENTO reserves the right to deny the refund or reduce the refund amount based on the item’s condition.

3. Complimentary Laundry Bag

If a complimentary laundry bag was included with your order, it must be returned together with the product.

If the laundry bag is not returned, US$3.00 will be deducted from your refund. Failure to return the laundry bag will not result in the entire refund being denied.

4. How to Request a Return

To request a return, please log in to your customer account, open the relevant order, and select “Request return.”

Select the item you wish to return and provide the reason for the return. We normally review requests within two business days. You will receive the approval or denial decision and further return instructions by email.

If you are unable to submit a request through your customer account, please contact us at ck1986@chuankui.com.tw and include your order number and reason for return.

Please do not ship an item back before your return request has been approved.

5. Return Shipping Costs

Customers are responsible for return shipping costs when the return is due to:

• An incorrect size selection or a sizing issue

• An incorrect color or design selection

• Personal preference

• A change of mind

• Any other reason not caused by an error by ARVENTO

Original shipping charges are non-refundable in these circumstances.

Customer-arranged returns must be shipped using a service that provides online tracking and delivery confirmation. The carrier name and return tracking number must be provided as described in Section 6 of this policy.

The customer is responsible for the returned item until it is delivered to ARVENTO. If the returned item is lost or damaged in transit before delivery, ARVENTO will be unable to issue a refund.

6. Providing Return Tracking Information

After shipping your return, please provide the carrier name and tracking number using one of the following methods:

• Reply directly to the return approval email sent by Shopify.

• Email ck1986@chuankui.com.tw and include your ARVENTO order number, carrier name, and return tracking number.

If convenient, you may also include a photo of the shipping receipt or return label.

Failure to provide return tracking information may delay the processing of your refund. If tracking information is not provided but the returned item is received and passes inspection, the refund will still be processed in accordance with this policy.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please submit a request through the self-service return system or contact us at ck1986@chuankui.com.tw within 14 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and its packaging.

Once the issue has been confirmed, ARVENTO will cover the approved return shipping cost and issue a full refund to your original payment method. Depending on the circumstances, we may provide a refund or another appropriate resolution without requiring the item to be returned.

8. Return Address

Approved returns must be sent to:

ARVENTO
No. 43, Ln. 186, Sec. 5, Shanjiao Rd.
Yuanlin City, Changhua County 510031
Taiwan

Please do not send an item to this address until your return request has been approved and you have received return instructions from us.

9. Refunds

After receiving your returned item, we will inspect it within five to seven business days and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the item is damaged, defective, or different from what you ordered.

10. Exchanges

We currently do not offer direct exchanges. If you need a different size or design, please return the original item in accordance with this policy and place a new order.

11. Contact Us

If you have any questions about returns or refunds, please contact us at:

ck1986@chuankui.com.tw